Playback stops after seeking
Regenerate the link. Some sources expire during range requests, especially on mobile browsers.
Read troubleshooting stepsPlayback reliability depends on browser support, byte-range handling, and the source host. This guide explains what Hoop checks before showing the Play MP4 action.
Generate Media
Hoop resolves the page and validates the returned media format.
Check Playback Support
The app checks whether the browser can play the source directly or needs fallback output.
Use Play MP4
Open the player only after the ready state confirms a playable file.
Playback stops after seeking
Regenerate the link. Some sources expire during range requests, especially on mobile browsers.
Read troubleshooting stepsThe browser opens the source instead of downloading
Use the main Download MP4 button so Hoop can send the file with download headers.
Browsers handle HLS, range requests, and cross-origin media headers differently.
No. Server-prepared playback files are temporary and expire automatically.
Playback uses the same permission expectations as downloading. Use public and authorized sources only.
For full rules and responsible-use guidance, read the Safety page.